We use many different couriers and Royal Mail to ship an order depending on its size, weight and delivery destination. As an overview, UK shipping takes on average 2-5 working days but during Covid, Royal Mail and couriers are seeing some delays with deliveries taking up to 10 days in rare cases. For Europe, estimate 5-10 working days, and for International estimate 10-15 working days. This is in addition to the processing time. If your order hasn't arrived by this time, please contact our team who will be happy to look into this for you. For more details:
For UK: Most cards, coasters, cushions, tea towels, t-shirts, prints and frames are shipped by DHL or Royal Mail. Delivery is usually around 1-3 working days but in some rare cases deliveries are taking up to 10 days by Royal Mail. Remaining items (mugs, canvases, clocks and placemats) are usually shipped by MyHermes, taking 3-5 working days.
For International: Our international standard service comes without tracking, and takes an estimated 5-10 working days for Europe and 10-15 working days for elsewhere. However this is out of our control and we are seeing some delays at present due to Covid-19. We kindly ask for your patience but rest assured if your order doesn't arrive we will be happy to ship a second time for you.
A tracked service with reduced shipping time may be available - you will be able to check options available to you at checkout. If your order is tracked, we will include this tracking information when we send your dispatch confirmation email.