At Wraptious, we're committed to protecting and respecting your privacy.

INTRODUCTION:

This policy explains when and why we collect personal information about people who visit or make a purchase on our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time to reflect, for example, changes to our practices or for legal reasons, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to sales@wraptious.com or in writing to Wraptious Limited, Welkin Mill, Welkin Road, Stockport, SK6 2BH. Alternatively, you can telephone 0161 430 2310.

WHO ARE WE?:

We're Wraptious, an organisation that supports artists by promoting, sharing and selling their awesome work on our award-winning giftware. We also offer bespoke production services for artists and trade customers, providing much needed support in a world where it is hard for artists to be recognised.

HOW DO WE COLLECT INFORMATION FROM YOU?

We obtain information about you when you use our website, for example, when you contact us about our products and services, enter one of our competitions, register to receive our newsletters or when you purchase our products.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

When you visit Wraptious, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. See ‘Use of Cookies’ and ‘Other Device Information’ below.

The personal information we collect, for example when you purchase an item, might include your name, billing address, shipping address, email address, phone number and IP address. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

HOW IS THE INFORMATION USED?

We may use your information to:

  • Process and fulfil orders that you have submitted, and providing you with invoices and/or order confirmations.
  • Additionally we use this order information to screen our orders for potential risk or fraud.
  • Dealing with entries into a competition.
  • Aid us in responding to a query you have submitted to us.
  • Seek your views or comments on the products / services we provide.
  • To carry out our obligations arising from any contracts entered into by you and us.
  • When in line with the preferences you have shared with us, send you communications that may be of interest to you. These may include information about new products, services and competitions.
  • Process a job application.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity. Unless you ask us to delete this information, which we are happy to oblige.

WHO HAS ACCESS TO YOUR INFORMATION?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

We may pass your information to our third party providers and other associated organisations for the sole purposes of completing tasks and providing services and product to you on our behalf. For example, we work closely with various third party product providers to bring you a range of quality and reliable products and services. When you purchase one of our products, the relevant third party product provider will use your details to carry out their obligations in providing you with the service or product you have requested.

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes. Please be reassured that we will not release your information to third parties beyond Wraptious for them to use for their own direct marketing purposes, unless we are required to do so by law, for example, by a court order.

We also use Shopify to power our online store – you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

YOUR CHOICES

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our awesome artists, fun products, artist competitions, bespoke or trade services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or postal unless you have given your prior consent. You also have a right to ask for a copy of the information Wraptious hold about you. If you change your email address, any other information we hold is inaccurate or out of date, or you wish to change your marketing preferences, please contact us by email: hello@wraptious.com or telephone on 0161 430 2310.

SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION

When you give us personal information, we take steps to ensure that it’s treated securely. Any information you send to us is transmitted via HTTP and encrypted by Transport Layer Security (TLS). When you are on a secure page, this will be visible to you as a lock icon which will appear the bottom of web browsers or at the top near the URL field, and by the fact that the address for the website begins ‘https://’ rather than ‘http://’.

Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

USE OF 'COOKIES'

Like many other websites, the Wraptious website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns, the webpages or products that you view, what websites or search terms referred you to the Site and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information about cookies and how to disable them, please visit http://www.allaboutcookies.org

OTHER DEVICE INFORMATION

Whilst visiting our Sites, certain information is automatically logged about how you are using our Sites. This information includes the URL of the website which linked you to our Site, your IP address and the pages you visit whilst on our Sites. The IP address links the location of your computer on the internet. These logs enable us to prevent users who breach our terms and conditions by refusing communications from their IP address.

Some of the emails we send you may contain a ‘web beacon pixel’ which allows us to identify when you have opened the email and to verify which links and adverts contained in the email you have accessed. We use this information to determine which parts of our emails are of most interest to you. You can delete the pixel by deleting the email. If you do not wish to download the pixel to your computer or other device, you can do so by selecting to receive emails from us in plain text rather than HTML.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of the third party site and recommend that you check the policy of that third party site.

TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE

As part of the services offered to you through this website, the information you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU, such as Canada and the United States. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

 

We keep this policy under regular review. This policy was last updated in May 2020. 

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