FAQs

Can't find what you're looking for? Contact us instead.

ORDERING

1) How do I place an order?

Once you’ve found the item you’d like to purchase, select the ‘add to cart’ button. You can do this with as many colourful items as you like! Once you’re ready to complete your order, click on 'Cart', which is on the top right of the black bar on every page, and choose ‘checkout’ to begin the payment process. This will take you to a secure page where you can provide your payment details, email and delivery addresses, before confirming your order. We will then ship your goodies to you very soon!

2) What payment methods do you accept?

We accept payment by Debit or Credit Card using our secure payment process. You can also pay with Paypal. If you have a payment query, please contact_us. We are happy to help.

3) Is your website secure?

Yes - we take this very seriously. All orders placed on our site are transmitted via Secure Socket Layer (SSL) technology, and then encrypted into our Payment gateway provider’s database only to be accessible by those authorised with special access rights to such systems. This ensures utmost privacy and security of your information. Note the small locked padlock icon that will appear in a corner of your browser during the checkout process. We are also PCI compliant so do not store any payment information, or disclose your personal details to third parties.

4) What do I do if I have a problem with my order?

Please contact_us and we’ll help resolve the issue. All payments are subject to validation checks and authorisation by the card issuer. If your issuer refuses to authorise payment, you should be notified immediately – please contact your card issuer if so. However, a common reason for this is due to the billing address details being entered incorrectly. Please ensure that the ‘billing address’ is the same address as where you bank mail is posted to.

5) My card was declined – what does this mean?

All payments are subject to validation checks and authorisation by the card issuer. If your issuer refuses to authorise payment, you should be notified immediately – please contact your card issuer if so. However, a common reason for this is due to the billing address details being entered incorrectly. Please ensure that the ‘billing address’ is the same address as where you bank mail is posted to.

6) Can I cancel my order once it’s been placed?

You can cancel your order until the point that it has been dispatched. If we don’t receive the cancellation in time, your item(s) will be dispatched and will need to be returned at your cost. Please contact_us ASAP.

7) Can I add to my existing order?

Unfortunately not, as we aim to process your order as quickly as possible. The easiest way to add more items is to create a new order. However, if you make the new order on the same day, please contact_us and we’ll look at combining your orders.

8) How is my order acknowledged?

Once you have filled in your details and confirmed your order, you will receive an order confirmation email. This will usually arrive in your email inbox within 5 minutes, but may take a few hours. Please check your junk mail if it doesn’t arrive. If you still haven’t received the email, there may have been a problem with your order – please contact_us and we’ll resolve this straight away for you.

9) What can I do if an item is out of stock?

We try our best to keep everything in stock, but sometimes we are pleasantly surprised at items’ popularity! If you find something is out of stock, please contact_us and we’ll let you know when it’ll be back in stock

PRODUCT

1) What are your product measurements?

All sizes and product descriptions should be included on the product pages. If there is anything you're unclear about, please feel free to contact us.

PROMOTIONS

1) What offers do you have?

  • We offer free UK delivery on all orders!
  • For international orders, we offer free delivery if spend is over £50/£100 for EU/Rest of World.
  • For greeting cards, it's 3 cards for £5. Now there's a bargain! 
  • Buy two mugs, get the 2nd half price!
  • Finally, four coasters for £14.
  • As well as these, we have regular competitions and short-term offers, so keep checking back, or follow us on twitter or Facebook to stay updated!

2) Can I get a gift card?

Not yet sorry, but we are working on it.

3) Why doesn’t my promo code work?

If you have a code that’s not working, please contact us and we’ll resolve this for you.

4) Can I use more than one discount code on an order?

We only offer the use of one discount code per order currently. But they should work in addition to the regular awesome offers we have on our site. Please contact us if you’re unsure.

5) Where do I input my discount / promo code?

You will be able to add your discount code on the first page of checkout - on the same page as your delivery address details. Any discount will then be calculated and subtracted from your order.

PACKAGING & DELIVERY

1) How will my order be packaged?

All products, except prints, are posted by Royal Mail 1st Class for UK, and standard airmail for international. Our prints (other than A4) are dispatched by courier on a 24 hour delivery. All greeting cards, coasters and A4 prints are delivered flat in a board-backed envelope. A3, A2 and A1 prints are delivered rolled in a protective cardboard tube.

2) How much does delivery cost for these awesome products?

We offer free UK shipping on all orders!

UK
Free Shipping
EUROPE
Basket size Shipping cost
£0 to £5.99 £0.95
£6 to £19.99 £1.95
£20 to £49.99 £3.95
£50 or more FREE

UNITED STATES + REST OF WORLD
Basket size Shipping cost
£0 to £19.99 £2.95
£20 to £29.99 £3.95
£30 to £49.99 £4.95
£50 to £99.99 £6.96
£100 or more FREE

 

For International Orders, it's free delivery on orders over £50 for Europe and £100 for the rest of the world! All UK orders are posted by either Royal Mail 1st Class or courier. Any questions, please contact us and we can help. For more information, please visit our delivery page.

3) Do you ship overseas?

Yes, we are happy to deliver to most countries the world over! Please visit our delivery page for our International shipping prices. International delivery is free on orders over £50 for Europe and £100 for Rest of World too! Please note we are not responsible for any fees added by custom’s offices. If you are unsure if we deliver to your country, please contact us and we will endeavour to do our best to get our colourful products to you.

4) I’m excited! How long will my order take to arrive?

All cards, coasters, mugs, placemats and clocks will be dispatched within 2 working days. All framed and unframed prints, and tshirts are dispatched the same day if ordered before 12pm. Please allow 3 working days for cushions to be dispatched, as they are especially handmade just for you. All orders are posted by Royal Mail First Class delivery, except for prints which are shipped by 24 hour courier. Please allow 2-3 business days to arrive, after dispatch. If you live in Europe, please allow up to 7 working days after dispatch, and for the rest of the world please allow 10-15 working days for delivery.

5) Has my order been shipped yet?

As soon as we dispatch your order, we will send a dispatch confirmation email to confirm it’s on its way. After this, it will be delivered by Royal Mail 1st Class or courier, and should take 2-3 business days to arrive (7 working days for Europe and 10-15 working days for the rest of the world). If you have a concern please contact us.

6) Why has my order not arrived?

As soon as we dispatch your order, we will send a dispatch confirmation email to confirm it’s on its way. After this, it will be delivered by Royal Mail 1st Class or courier, and should take 2-3 business days to arrive (7 working days for Europe and 10-15 working days for the rest of the world). Sorry, we do not yet have tracking information on our site, but feel free to contact us and we can take a look for you.

7) Can I track my order?

Sorry, we do not yet have tracking information on our site. All orders are dispatched once the dispatch email has been sent. For UK, this should take 2-3 business days to arrive (7 working days for Europe and 10-15 working days for the rest of the world). If it’s been longer than this, please contact us and we’ll resolve this ASAP for you.

RETURNS & REFUNDS

1) What can I do if my order doesn’t arrive?

Sometimes, there are inevitable delays with postage, so in these rare circumstances, we ask for your patience. If one of your bundles of Wraptious goodness really is sadly lost, then please contact us, and we will either refund or re-dispatch your order.

2) What can I do if there is something wrong or I’m unhappy with my order?

If we have made a mistake with our delivery – either the wrong item or quantity, then our apologies. Please contact us with your details and we will resolve this promptly, usually by requesting the wrong item be returned and us to then ship out the new item. We cover the cost of the return shipping.

Very occasionally, the commendable mail couriers unfortunately damage the packaging. If you’ve received a product that has sadly met a cruel end, please email us a clear picture of the damage: hello@wraptious.com within 10 days of receiving it and we’ll send out a replacement asap.

In the unlikely event that you’re unhappy with the goods you’ve purchased, you may return them in their original condition and packaged within 10 days for a prompt exchange or refund – but please first contact us stating your Name, Address, Order number and reason for the return: hello@wraptious.com In these cases, we recommend a safe delivery method with a signature on receipt, as we cannot accept responsibility for products lost in the post.

For undamaged goods, we do not refund your return shipping costs. Once we have received the product(s) in their original condition, we will let you know and process a refund to the account originally charged within 14 days of receipt. If you are exchanging, we will charge additional post and packaging costs for this new delivery.

Please note, we have made every effort to display the colours of our products that appear on the site as accurately as possible. However, as the actual colours you see will depends on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

3) My goods are damaged, what do I do?

Very occasionally, the commendable mail couriers unfortunately damage the packaging. If you’ve received a product that has sadly met a cruel end, please email us a clear picture of the damage: hello@wraptious.com within 10 days of receiving it and we’ll send out a replacement asap.

4) What is your returns policy?

Very occasionally, the commendable mail couriers unfortunately damage the packaging. If you’ve received a product that has sadly met a cruel end, please email us a clear picture of the damage: hello@wraptious.com within 10 days of receiving it and we’ll send out a replacement asap. You do not need to return the item(s).

In the unlikely event that you’re unhappy with the goods you’ve purchased, you may return them in their original condition and packaged within 10 days for a prompt exchange or refund – but please first contact us stating your Name, Address, Order number and reason for the return: hello@wraptious.com In these cases, we recommend a safe delivery method with a signature on receipt, as we cannot accept responsibility for products lost in the post.

For undamaged goods, we do not refund your return shipping costs. Once we have received the product(s) in their original condition, we will let you know and process a refund to the account originally charged within 14 days of receipt. If you are exchanging, we will charge additional post and packaging costs for this new delivery. Finally, if we’ve made a mistake and shipped out the wrong product, we will replace this as soon as we’ve received the wrong item back. We will of course cover the cost of the return shipping. As always, please email us first with your details: hello@wraptious.com

5) Will my postage be refunded if I return a damaged item?

If your item is damaged, there’s no need to return it. Simply email us a clear picture of the damage: hello@wraptious.com within 10 days of receiving it and we’ll send out a replacement asap. If the item is undamaged but you still want to return it, please refer to the above questions for a detailed response on our returns policy.

WRAPTIOUS

1) Do you wholesale your products?

Yes we do! Please contact us or visit our trade site.

2) What’s this ‘Wraptee Community’ thing all about?!

The Wraptee Community embodies all the awesome artists – or Wraptees - who have created and shared their work for you to enjoy. It includes painters, illustrators, graphic designers, photographers and many other creative skills! As long as it’s original and cool, then we’d love to share it with you. In return, each Wraptee receives a direct share of every purchase – a perfect win:win situation, that allows us to support independent art everywhere!

3) How do you support your artists?

Without our Wraptees - the artists and designers - there would be no Wraptious. So with each and every purchase, our Wraptees get a direct share of the sales. It’s the least we can do to show our appreciation, wouldn’t you agree? In addition, we like to shout about them and their stories too, such as including links to their websites on ours, interviews on our blog etc. In our own little way, we are trying to help independent art everywhere.

4) Can I send samples of my work?

We run competitions twice a year - in the Spring and Autumn - looking for new work. We'd love you to enter! Keep an eye out, or sign up to our newsletter to be the first to hear about it!

5) Do you commission artwork?

Many of our artists do accept commissions. If there is a particular artist's work you like, then we would recommend you contact them directly. Each Wraptious artist has their own profile page with a link to their own website. I'm sure they'd love to hear from you!

6) What’s your stance on the environment?

It’s absolutely fundamental that what we do on this planet now will affect generations to come. That’s why it’s important to us that we understand the provenance of all we sell. For example, our greeting cards are printed on FSC paper stock, which means the paper mills that produce it have been approved by the Forest Stewardship Council, using sustainable resources. Our envelopes are made from recycled paper, and all can be recycled in turn too. Our t-shirts are made by Anvil, a trusted brand, so you can be assured of their provenance, whilst being printed with environmentally-friendly water-based inks. 


We aim to be an open book. If you have any questions or feedback about what we do, please drop us an email: hello@wraptious.com