WE'RE LOOKING FOR A CUSTOMER ADMINISTRATOR. IS IT YOU?

 

Contract Type: Full-time, Permanent Salaried Position. £18500 a year.
Reports to: Relationship Manager
Based at: Welkin Mill, Stockport.

SUMMARY:
Wraptious is a fast-growing gift and homewares business providing a platform for independent, emerging artists to develop their product ranges, and share their work online and to an expanding portfolio of UK and international trade customers. This is an exciting opportunity to be part of a fast-paced, dynamic and friendly team. We’re looking for someone with boundless energy, a passion for supporting artists and a willingness to grow into the role as our business evolves.

JOB PURPOSE:
Making our customers feel supported from their first point of contact with us; progressing as they develop into the role, to supporting our customers through their whole Wraptious journey.

KEY RESPONSIBILITIES:
- Support trade customers and artists by ensuring their requests are addressed promptly and meticulously.
- Respond to new leads, and maintain our relationships with existing customers.
- Process samples for artists, guiding them towards developing their product ranges.
- Input and manage orders via our Order Management system.
- Answer phone calls and oversee our live web-chat service.

KEY SKILLS / BEHAVIOURS:
- Proactive and highly organised; ability to manage and plan their time effectively.
- Confident, yet personable telephone manner.
- Experience of Adobe Photoshop and InDesign preferred but not essential.
- Articulate and tactful, with approachable communication skills.
- A passion for excellence, and a hunger for developing themselves.

WHAT YOU'LL GET IN RETURN:
- Pro-rata £18.5k starting salary.
- Training opportunities and personal development.
- Generous holiday allowance: 23 days annual leave a year (not including  bank holidays) rising to 26 days after the first year.
- Extra day off to celebrate your birthday!
- Working from home Friday.
- Free fruit and drinks.
- Table-tennis table and Football table!
- Playing a key role in a passionate, ambitious and fast-growing art business.

Please email your resume and covering letter to simon@wraptious.com